Frequently Asked Questions
Where is my order ?
Where is my order ?
No worries! You can track your order status from the Track My Order page.
How long does delivery take ?
How long does delivery take ?
The average delivery time is 7 to 12 business days, depending on your country and order volume.
Our team ships orders within 24 to 48 business hours.
Please wait this period before contacting us.
You can track your order from the "Track My Order" page.
The product doesn't suit me. Can I return it?
The product doesn't suit me. Can I return it?
Yes, you have 14 days after receiving your order to request a return, provided the product is unused and in its original packaging.
The product arrived damaged / defective. What should I do ?
The product arrived damaged / defective. What should I do ?
No worries 😌
Just send us a clear photo of the product and the packaging within 48 hours of delivery to support email.
Our team will get back to you within 24 to 48 hours with a solution.
I haven't received my order after 10 days. What should I do ?
I haven't received my order after 10 days. What should I do ?
- Check your tracking link couriers often update it with the latest status.
- Look for a delivery notice or check if your package was left at a pickup point.
- If you still haven't received anything after 14 business days, contact us with your order number.
I entered the wrong address. What should I do ?
I entered the wrong address. What should I do ?
- Contact us immediately.
- If your order hasn't been shipped yet, we'll correct it for you.
- If it has already been shipped, we'll need to wait for it to be returned before we can send a replacement.