Frequently Asked Questions
Where is my order?
Where is my order?
No worries! You can check the status of your order at any time on our “Track My Order” page.
What is the delivery time ?
What is the delivery time ?
The average delivery time is 7 to 12 business days, depending on your country and order volume.
Our team ships orders within 24 to 48 business hours.
Please allow this timeframe before contacting our customer service team.
The product isn’t right for me. Can I return it?
The product isn’t right for me. Can I return it?
Yes, you have 14 days after receiving your order to request a return, provided the product has not been used and is returned in its original packaging.
The product arrived damaged or defective. What should I do?
The product arrived damaged or defective. What should I do?
No worries 😌
Simply send us a clear photo of the product and its packaging within 48 hours of delivery to our customer support email address.
Our team will get back to you within 24 to 48 hours with an appropriate solution.
I haven’t received my order after 14 business days. What should I do?
I haven’t received my order after 14 business days. What should I do?
- Check your order tracking link: carriers regularly update the delivery status.
- Also check whether a delivery notice was left or if your package was delivered to a pickup point.
- If you still haven’t received your order after 14 business days, contact us with your order number.
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
- Contact us immediately.
- If your order has not yet been shipped, we will update your shipping address.
- If it has already been shipped, we will need to wait for it to be returned to us before we can send you a replacement order.